Information on use
Black Forest Spa
Please come showered and wearing underwear or swimwear under your bathrobe for your treatment. For the craniosacral treatment and the sound bowl massage, please come in comfortable clothing.
We recommend that you arrive in the Spa Lounge in your bathrobe approx. 10 minutes before your treatment. Enjoy a cup of tea. We'll pick you up from there.
Our Black Forest Spa is a relaxation zone. Thank you for being considerate of the needs of your fellow guests.
We ask you not to permanently reserve the loungers by leaving personal items on them.
There are lockers in the changing rooms. Even better... don't bring any valuables. We cannot assume any liability for loss.
We recommend booking the times you would like to have for treatments before arrival. If you are unsure how to fix times when booking treatments, please feel free to make an appointment with our wellness staff by telephone. We will also be happy to advise you on choosing the most suitable treatments for your personal needs.
Cancellations / Delay
Your treatment time is specially reserved for you. If you need to reschedule or cancel an appointment, please let us know as soon as possible - at least 24 hours in advance. In case of no show or a cancellation less than 24 hours before an appointment, we are unfortunately obliged to charge a cancellation fee of 50% of the price of the treatment. We are sure you understand. If you are late, please understand that if the therapist or treatment room is subsequently booked, we will have to shorten your treatment accordingly.